Refund policy

Delivery & Return Policy

Delivery Area

We currently deliver within the Emirate of Dubai only.

Customized Products & Order Approval

All our products are custom-made specifically for each customer.

  • Customers are required to review and approve all details, including design, colours, text, and content, before production.

  • Production begins only after final approval is received.

  • Once approval has been given and production has started, no changes, cancellations, or refunds can be made.

Returns, Replacements & Refunds

Due to the customized nature of our products, returns, exchanges, and refunds are not accepted, except in the cases outlined below.

Damaged Items

Please inspect your order immediately upon delivery.

  • If your item arrives damaged, you must notify us within 3 days of delivery.

  • Requests received after 3 days will not be accepted.

  • To report a damaged item, please contact farhin.vali@gmail.com with:

    • Order number

    • Clear photos or videos of the damage

    • A brief description of the issue

Once the damage claim is reviewed and approved, we will arrange collection of the damaged item and offer one of the following, at our discretion:

  • A replacement, or

  • A refund to the original payment method

Approved refunds will be processed within 10 business days, subject to bank or payment provider processing times.

Wrong Item Delivered

If you receive an item that is different from what was approved or ordered, please notify us within 3 days of delivery.

  • Please email farhin.vali@gmail.com with your order number and clear photos of the item received.

  • Once verified and approved, we will arrange collection of the incorrect item and either:

    • Deliver the correct item, or

    • Issue a refund, where applicable

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Customized or personalized products that were approved prior to production

  • Items with customer-approved designs, colours, or content

  • Sale or discounted items

Exchanges

Exchanges are not available for customized products. Replacements are only offered for approved damaged or incorrectly delivered items.

Contact Us

For any questions regarding your order or this policy, please contact us at:
📧 farhin.vali@gmail.com